Online Shop

Terms and Conditions

GENERAL

All orders are accepted by this company are subject to these terms and conditions of sale, which supersede any previous terms and conditions.

All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.

PRICES

To assist in prompt despatch, please use the correct product codes and descriptions as supplied on this website. Orders can be sent by fax, by telephone, by post or via the order form on this website. All items subject to availability, an equivalent alternative will be sent in its place.

DELIVERY

Mainland UK destinations - Orders will be despatched by Parcel Force service, which will be Parcel Force Standard. And will included Mainland UK, Highland and Isles of Scotland, Northern Ireland, Isle of Man and Isles of Scilly. Channel Islands are by Parcel Force International and are priced as Mainland UK. All other destinations will have to be priced separately, by fax, phone, or e-mail. A 10 day delivery (at least 2 working days notice required for delivery under the 10 days at an extra charge) is adopted. Any claims for non-delivery or shortages must be made in writing within two days of delivery.

NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD.

RETURNS

Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated. Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited. Similarly any goods found to have been used will not be replaced or credited.

PAYMENT

Payment is by cheque or credit card basis with order, by fax, phone, post or web site. Cheques are subject to clearance before delivery. We reserve the right to charge bank charges on cheques which are represented. We reserve the right to refuse any credit card transactions.

RESERVATION OF TITLE

The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.

REFUNDS, RETURNS, CANCELLATIONS POLICY

Please advise us of any errors with your order within 24 hours and we will investigate your complaint. If you wish to cancel your order please email to info@artisan-foodworks.co.uk, but if your order is in production we will be unable to cancel your order. You have the right to cancel a voucher or class place within 24 hours of placing the order, please email us at info@artisan-foodworks.co.uk. If you cancel or request an alternative date after 24 hours we will endeavour to find an alternative date for you and an administration charge of 30.00 will be levied. All purchases must be made by persons over the age of 16. Products cannot be returned as they are bespoke and freshly made, please contact us for more information.

PRIVACY STATEMENT

All orders are processed in accordance with local law and your details will only be used for communications from Artisan Foodworks Ltd on products and offers that may be of interest to you. We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • To inform you of any changes to our website, services or goods and products.
  • If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

STORING YOUR PERSONAL DATA

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.